Member Agency Portal
Though this page is designed as a self-serve page for Member Agencies, please don’t hesitate to contact ToolBank staff for assistance. If you need help navigating our tool ordering system or figuring out what tools you need to complete a project, or if you’d just prefer to pay fees or schedule an appointment over the phone, we’re here for you. Give us a call at (404) 254-0938 or email our Tool Lending Manager, Chad Pickett at email@example.com.
Tool pickups and returns are by APPOINTMENT ONLY. Appointments are available Monday through Friday from 8:00 am to 11:30 am and from 1:00 pm to 4:30 pm. We ask that agencies try to place their orders at least 48 hours in advance of their desired pickup time. Please note that an appointment is not scheduled until a staff person confirms. Click here for step by step instructions on how to place a tool order.
Tool handling fees are due at tool order pick up and all other fees are due upon return of borrowed tools. Fees may be paid by credit card, check (made payable to Atlanta Community ToolBank) or cash, however if paying with cash please make sure to have exact change as we do not keep a cash box on site for security reasons. If an agency has a balance due on their account, they will not be able to borrow tools again until the balance is paid.
If the agency did not schedule their tool return when they picked them up, they can request a tool return appointment by clicking the button below. Appointments are available Monday through Friday from 8:00 am to 11:30 pm and from 1:00 pm to 4:30 pm. Returns are by APPOINTMENT ONLY and the return appointment isn’t scheduled until a Atlanta Community ToolBank staff confirms it. Saturday Access appointments are available by request at a rate of $50 per half hour. Please give us at least 1 business day notice. To schedule a return appointment, please contact Chad Pickett at firstname.lastname@example.org or at (404) 254-0938.
NO APPOINTMENT ACCESS PROGRAM: The No Appointment Access Program is a fee-based access program during normal business hours for member agencies returning tool orders without a scheduled appointment or returning tool orders 15 minutes past their scheduled tool order return appointment, without notifying the Atlanta Community ToolBank. If access is available and approved by a ToolBank staff member, the member agency may choose to return tools at that time for a fee of $20.00 or schedule a future tool order return appointment at no cost.
[UNDER CONSTRUCTION] Many of our tools have parts and attachments that must be returned. Click here to view our list of tools and associated parts, attachments, or other items that must be returned. If you borrowed any such items, a parts list with replacement fees per part was provided to you at check out.
[UNDER CONSTRUCTION] Click here to access power tool and equipment manuals. Many power tools can be tricky to operate, especially the first time, and knowing how to operate your equipment will help your project go more smoothly while helping you avoid potential replacement fees for misuse or abuse.
[UNDER CONSTRUCTION] Click here to read our suggested best practices. With the exception of tool handling fees, all of our fees are avoidable and we’ve learned through experience ways to avoid fees – and reduce stress in the process! Feel free to implement some of our suggestions. We hope they’re helpful!